--- title: Why can't I see the videos I created? Why do I only see old videos? description: The most likely culprit of seeing only your older videos is that you are logged into the wrong account. --- [Skip to content](https://help.tukios.com/help/why-cant-i-see-the-videos-i-created#main-content) English Show submenu for translations [Call or Email Here](https://help.tukios.com/help/kb-tickets/new?hsLang=en) ![tukios gradient logo-1.png\]](https://help.tukios.com/hs-fs/hubfs/tukios%20gradient%20logo-1.png?height=40&name=tukios%20gradient%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Call or Email Here](https://help.tukios.com/help/kb-tickets/new) - Go to tukios.com Go to tukios.com Search articles or call us at (801) 682-4391 - There are no suggestions because the search field is empty. 1. [Help Desk](https://help.tukios.com/help?hsLang=en) 2. [Videos](https://help.tukios.com/help/videos?hsLang=en) 3. [Troubleshooting](https://help.tukios.com/help/videos?hsLang=en#troubleshooting) # Why can't I see the videos I created? Why do I only see old videos? ## The most likely culprit of seeing only your older videos is that you are logged into the wrong account. What has most likely happened in this situation is that you have been logged into the wrong account. Either someone has accessed our video creator through your website provider or a completely different account. **First, sign out of the account. Click the bars in the top left hand corner.**  ![Screen Shot 2020-08-14 at 1.33.44 PM](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-14%20at%201.33.44%20PM.png?width=287&name=Screen%20Shot%202020-08-14%20at%201.33.44%20PM.png)   **Scroll down the list until you see Sign Out. Click Sign Out.** ![Screen Shot 2020-08-14 at 1.34.49 PM](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-14%20at%201.34.49%20PM.png?width=287&name=Screen%20Shot%202020-08-14%20at%201.34.49%20PM.png) **This will take you to the Landing page or Main page. Click Log In and choose Video Log In.**  ![](https://help.tukios.com/hubfs/Screen%20Shot%202022-06-07%20at%2012-21-39%20PM-png.png) **Enter the correct email and password, then press Login.** ![](https://help.tukios.com/hubfs/Screen%20Shot%202020-08-14%20at%201-39-27%20PM-png.png) **Potentially the other problem you are experiencing is that you recently changed website providers or use us directly. In that case, we may need to [link your accounts together](https://help.tukios.com/help/how-do-i-link-accounts?hsLang=en).**  If you have any other questions, please feel free to email or call us. support@tukios.com  |  801.682.4391 - [Websites](https://help.tukios.com/help/websites?hsLang=en#main-content) - [Arrangement Software](https://help.tukios.com/help/websites?hsLang=en#arrangement-software) - [Obituaries](https://help.tukios.com/help/websites?hsLang=en#obituaries) - [Services](https://help.tukios.com/help/websites?hsLang=en#services) - [Users](https://help.tukios.com/help/websites?hsLang=en#users) - [Settings](https://help.tukios.com/help/websites?hsLang=en#settings) - [Integrations](https://help.tukios.com/help/websites?hsLang=en#integrations) - [Website Editor](https://help.tukios.com/help/websites?hsLang=en#website-editor) - [Heardstone](https://help.tukios.com/help/websites?hsLang=en#heardstone) - [Floral](https://help.tukios.com/help/floral?hsLang=en#main-content) - [General](https://help.tukios.com/help/floral?hsLang=en#general) - [Products](https://help.tukios.com/help/floral?hsLang=en#products) - [Payouts](https://help.tukios.com/help/floral?hsLang=en#payouts) - [Settings](https://help.tukios.com/help/floral?hsLang=en#settings) - [Videos](https://help.tukios.com/help/videos?hsLang=en#main-content) - [Family Upload Link](https://help.tukios.com/help/videos?hsLang=en#family-upload-link) - [Labels and Jackets](https://help.tukios.com/help/videos?hsLang=en#labels-and-jackets) - [Burn DVD](https://help.tukios.com/help/videos?hsLang=en#burn-dvd) - [Setup Page](https://help.tukios.com/help/videos?hsLang=en#setup-page) - [Themes](https://help.tukios.com/help/videos?hsLang=en#themes) - [Slides Page](https://help.tukios.com/help/videos?hsLang=en#slides-page) - [Music Page](https://help.tukios.com/help/videos?hsLang=en#music-page) - [Video Details Page](https://help.tukios.com/help/videos?hsLang=en#video-details-page) - [Direct Delivery](https://help.tukios.com/help/videos?hsLang=en#direct-delivery) - [Extra Video Tools](https://help.tukios.com/help/videos?hsLang=en#extra-video-tools) - [Placing Tukios Videos on Your Website](https://help.tukios.com/help/videos?hsLang=en#placing-tukios-videos-on-your-website) - [Account Settings](https://help.tukios.com/help/videos?hsLang=en#account-settings) - [Billing](https://help.tukios.com/help/videos?hsLang=en#billing) - [Scanning](https://help.tukios.com/help/videos?hsLang=en#scanning) - [Troubleshooting](https://help.tukios.com/help/videos?hsLang=en#troubleshooting) - [Keepsake Products](https://help.tukios.com/help/videos?hsLang=en#keepsake-products) - [Aftercare](https://help.tukios.com/help/aftercare?hsLang=en) [![Chill listening crop-3](https://help.tukios.com/hs-fs/hubfs/mark-black.png?width=23&height=24&name=mark-black.png "Chill listening crop-3")](http://tukios.com) tukios.com Help Desk Copyright © 2026, Tukios Inc