What can we help you find?

Featured articles

• What is the Family Photo Upload?
• What is Tukios Tools?
• How do I burn a DVD on Windows 7, 8, and 10?
• What are the different billing options?
• How do I setup my Fujitsu iX1500 Scansnap Scanner?
• How do I upload a recorded service to Tukios?

SendHugs

• How does SendHugs work?
• How do I record a Hug on my computer?
• How do I record a Hug on my phone?
• Why is there no sound on my Hug?
• How do I Upload a Pre-Recorded Video for Hugs?

Burning and Printing DVDs

• What is Tukios Tools?
• How do I burn a DVD on Windows 7, 8, and 10?
• How do I burn a DVD on Mac/Apple?
• How do I print DVD labels?
• How do I print on labels with "Large Hole Size"?
• How do I print DVD jackets?

Billing

• How do I pay my invoice?
• Is my First video free? How do I get started?
• Can I pay an invoice through the link in my email?
• What is Auto-Pay Billing?
• Why is my account past due?
• I need a Purchase Order Number on my invoice
• What are the different billing options?
• Can I cash out my credit balance?
• View all articles in “Billing”

Themes Page

• Where can I find Images for Custom Themes?
• How can I remove the Intro/Outro of a Video?
• Where can I find a Theme Selection Guide?
• Where can I sumbit an idea for a theme?
• Change Fonts and Colors
• How can I create a Custom Theme?

Slides Page

• How do I add captions?
• How do I change the video background?
• How do I upload video clips?
• How can I control the zoom on photos?
• How do I edit a video clip?
• Photo Editing Options
• How to Restore Deleted Slides?
• How do I upload a powerpoint presentation?
• View all articles in “Slides Page”

Music Page

• Can I have a Favorites or Recent List of Songs?
• Can I loop a song?
• Can I search for a song?
• How do I upload music?
• Legal use of music
• What songs are on the sample videos?
• Can I edit the music?

Video Creation

• What is the Family Photo Upload?
• Change the Intro, Title and Subtitle
• How do I preview pictures?
• Can I share the preview with the family?
• Can I remove my logo from a video?
• Can I create a Service of Remembrance Video?
• How do I delete a video?
• Tukios Comprehensive Training
• View all articles in “Video Creation”

Placing Videos on Your Website

• How do I post a video to an obituary?
• Can I hide the "Order Video Keepsake" link?
• Can I post more than one video to my obituary?
• Can I take the video off the obituary?
• The video is not playing on mobile device

Account Settings

• How do I upload a logo?
• Account Settings
• Can I have multiple shipping addresses?
• How do I link accounts?

HD File / MP4 Format

• How do I get a video onto a USB?

Direct Delivery / "Send to TV"

• How to setup the Mi Box
• How does Direct Delivery work?

Scanning

• How do I setup my Fujitsu iX500 ScanSnap scanner?
• Cleaning the Scanner
• How do I use my Fujistu iX500 ScanSnap Scanner?
• How do I setup my Fujitsu iX1500 Scansnap Scanner?
• What if I get a flashing blue light on my scanner?

Retail Products

• How do I order more hard copies after the video has been finished?
• Can I disable certain retail products?
• How do I use the Video Book?
• What's the Tukios Store?
• How can I check the Status of an Order?
• What keepsake items are available for purchase?
• What's the turnaround time on products?
• Bookshelf Box photo limit
• View all articles in “Retail Products”

Troubleshooting

• Why is my DVD taking a long time to download?
• Tukios Tools got blocked or deleted by my Antivirus Software
• Quotation marks in Patriotic Theme
• Why is my preview is stopping and starting?
• Progress bar is frozen
• Why won't my DVD play?
• Why are the words cutting off on my TV?
• Why can't I see the videos I created?
• View all articles in “Troubleshooting”

Webcasting

• Can I do Webcasting?
• How do I upload a recorded service to Tukios?