--- title: Where and When do the Cards and Surveys get sent out from? description: The production offices send out the card and surveys but will have your funeral home as the return address. --- [Skip to content](https://help.tukios.com/help/where-do-the-cards-and-surveys-get-sent-out-from#main-content) English Show submenu for translations [Call or Email Here](https://help.tukios.com/help/kb-tickets/new?hsLang=en) ![tukios gradient logo-1.png\]](https://help.tukios.com/hs-fs/hubfs/tukios%20gradient%20logo-1.png?height=40&name=tukios%20gradient%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Call or Email Here](https://help.tukios.com/help/kb-tickets/new) - Go to tukios.com Go to tukios.com Search articles or call us at (801) 682-4391 - There are no suggestions because the search field is empty. 1. [Help Desk](https://help.tukios.com/help?hsLang=en) 2. [Aftercare](https://help.tukios.com/help/aftercare?hsLang=en) # Where and When do the Cards and Surveys get sent out from? ## The production offices send out the card and surveys but will have your funeral home as the return address. The Cards and Surveys sent from Aftercare.com offices in the US but are completely white-labeled. This includes the return address being from your funeral home. This goes for funeral homes outside of the US as well.  Once the family is enrolled, the cards can be sent out as early as same day if received before Noon EST. We are built into the USPS API to get us the exact date things need to ship from our facilities to land on the doorstep of the families you enroll. We also have rules built into the system to ensure we do not send an insensitive card to the family, such as putting a year between the date of death and their next birthday if they are within a month of each other.    If you have any other questions, please feel free to email or call us support@tukios.com  |  801.682.4391 - [Websites](https://help.tukios.com/help/websites?hsLang=en#main-content) - [Arrangement Software](https://help.tukios.com/help/websites?hsLang=en#arrangement-software) - [Obituaries](https://help.tukios.com/help/websites?hsLang=en#obituaries) - [Services](https://help.tukios.com/help/websites?hsLang=en#services) - [Users](https://help.tukios.com/help/websites?hsLang=en#users) - [Settings](https://help.tukios.com/help/websites?hsLang=en#settings) - [Integrations](https://help.tukios.com/help/websites?hsLang=en#integrations) - [Website Editor](https://help.tukios.com/help/websites?hsLang=en#website-editor) - [Heardstone](https://help.tukios.com/help/websites?hsLang=en#heardstone) - [Floral](https://help.tukios.com/help/floral?hsLang=en#main-content) - [General](https://help.tukios.com/help/floral?hsLang=en#general) - [Products](https://help.tukios.com/help/floral?hsLang=en#products) - [Payouts](https://help.tukios.com/help/floral?hsLang=en#payouts) - [Settings](https://help.tukios.com/help/floral?hsLang=en#settings) - [Videos](https://help.tukios.com/help/videos?hsLang=en#main-content) - [Family Upload Link](https://help.tukios.com/help/videos?hsLang=en#family-upload-link) - [Labels and Jackets](https://help.tukios.com/help/videos?hsLang=en#labels-and-jackets) - [Burn DVD](https://help.tukios.com/help/videos?hsLang=en#burn-dvd) - [Setup Page](https://help.tukios.com/help/videos?hsLang=en#setup-page) - [Themes](https://help.tukios.com/help/videos?hsLang=en#themes) - [Slides Page](https://help.tukios.com/help/videos?hsLang=en#slides-page) - [Music Page](https://help.tukios.com/help/videos?hsLang=en#music-page) - [Video Details Page](https://help.tukios.com/help/videos?hsLang=en#video-details-page) - [Direct Delivery](https://help.tukios.com/help/videos?hsLang=en#direct-delivery) - [Extra Video Tools](https://help.tukios.com/help/videos?hsLang=en#extra-video-tools) - [Placing Tukios Videos on Your Website](https://help.tukios.com/help/videos?hsLang=en#placing-tukios-videos-on-your-website) - [Account Settings](https://help.tukios.com/help/videos?hsLang=en#account-settings) - [Billing](https://help.tukios.com/help/videos?hsLang=en#billing) - [Scanning](https://help.tukios.com/help/videos?hsLang=en#scanning) - [Troubleshooting](https://help.tukios.com/help/videos?hsLang=en#troubleshooting) - [Keepsake Products](https://help.tukios.com/help/videos?hsLang=en#keepsake-products) - [Aftercare](https://help.tukios.com/help/aftercare?hsLang=en) [![Chill listening crop-3](https://help.tukios.com/hs-fs/hubfs/mark-black.png?width=23&height=24&name=mark-black.png "Chill listening crop-3")](http://tukios.com) tukios.com Help Desk Copyright © 2026, Tukios Inc