--- title: Why do I see an error about cookies when I use your program through my website? description: This can help with third-party cookies being blocked in your browser. --- [Skip to content](https://help.tukios.com/help/third-party-cookies#main-content) English Show submenu for translations [Call or Email Here](https://help.tukios.com/help/kb-tickets/new?hsLang=en) ![tukios gradient logo-1.png\]](https://help.tukios.com/hs-fs/hubfs/tukios%20gradient%20logo-1.png?height=40&name=tukios%20gradient%20logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Call or Email Here](https://help.tukios.com/help/kb-tickets/new) - Go to tukios.com Go to tukios.com Search articles or call us at (801) 682-4391 - There are no suggestions because the search field is empty. 1. [Help Desk](https://help.tukios.com/help?hsLang=en) 2. [Videos](https://help.tukios.com/help/videos?hsLang=en) 3. [Troubleshooting](https://help.tukios.com/help/videos?hsLang=en#troubleshooting) # Why do I see an error about cookies when I use your program through my website? ## This can help with third-party cookies being blocked in your browser. We have several affiliate programs that use our Video Tributes program. In some of our affiliate pages, while trying to make a video, users see this: ![](https://s3.amazonaws.com/groovehq/uploaded/77rhx5wjwe76b22m61rder8a2j9zssz6x8mtktncmg9fzdrvdz?1528471771) This problem has to do with Third-party cookies being disabled. **To enable cookies in Safari, do the following:** 1. **Go to the Safari drop-down menu.** 2. **Select Preferences.** ![](https://s3.amazonaws.com/groovehq/uploaded/15bj8bc5ex214lka2b2gbc3cduwp3eqig44eqzv1cigkb89lrk?1528472152) 3\.  **Click Privacy in the top panel.** ![](https://s3.amazonaws.com/groovehq/uploaded/5itrru2al95mfa5ynjpvx08d6wviqjpmi589siawpc5qpn4yww?1528472301) 4\.  **Under 'Cookies and website data, ' select the option 'Always Allow.'** ![](https://s3.amazonaws.com/groovehq/uploaded/2x2odiv23ohn8i3kthzksk77c23r31ouq5c6v3ohgqjl5bvvp0?1528472292)   You may need to do this on Chrome, Firefox, or Edge. Each browser is a little different, but the same basic concept is there.  You will need to go to your browser's settings by clicking on the Menu button on your screen. ![Screen Shot 2020-08-13 at 9.51.45 AM-1](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-13%20at%209.51.45%20AM-1.png?width=298&name=Screen%20Shot%202020-08-13%20at%209.51.45%20AM-1.png) Then you will need to find the Settings option.  ![Screen Shot 2020-08-13 at 9.52.01 AM-1](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-13%20at%209.52.01%20AM-1.png?width=319&name=Screen%20Shot%202020-08-13%20at%209.52.01%20AM-1.png) Next, you will need to find the Cookies options. This can usually be found under Privacy and Security.  ![Screen Shot 2020-08-13 at 9.52.31 AM-1](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-13%20at%209.52.31%20AM-1.png?width=688&name=Screen%20Shot%202020-08-13%20at%209.52.31%20AM-1.png) Finally, you will click the option that Allows all Cookies.  ![Screen Shot 2020-08-13 at 9.52.51 AM-1](https://help.tukios.com/hs-fs/hubfs/Screen%20Shot%202020-08-13%20at%209.52.51%20AM-1.png?width=688&name=Screen%20Shot%202020-08-13%20at%209.52.51%20AM-1.png) ***After you save that option, you will need to completely close your browser and relaunch it for the changes to take effect.  If you simply refresh the page, the changes will not take effect, and you will continue to see that error message. ***   If you have any other questions, please feel free to email or call us. support@tukios.com  |  801.682.4391 - [Websites](https://help.tukios.com/help/websites?hsLang=en#main-content) - [Arrangement Software](https://help.tukios.com/help/websites?hsLang=en#arrangement-software) - [Obituaries](https://help.tukios.com/help/websites?hsLang=en#obituaries) - [Services](https://help.tukios.com/help/websites?hsLang=en#services) - [Users](https://help.tukios.com/help/websites?hsLang=en#users) - [Settings](https://help.tukios.com/help/websites?hsLang=en#settings) - [Integrations](https://help.tukios.com/help/websites?hsLang=en#integrations) - [Website Editor](https://help.tukios.com/help/websites?hsLang=en#website-editor) - [Heardstone](https://help.tukios.com/help/websites?hsLang=en#heardstone) - [Floral](https://help.tukios.com/help/floral?hsLang=en#main-content) - [General](https://help.tukios.com/help/floral?hsLang=en#general) - [Products](https://help.tukios.com/help/floral?hsLang=en#products) - [Payouts](https://help.tukios.com/help/floral?hsLang=en#payouts) - [Settings](https://help.tukios.com/help/floral?hsLang=en#settings) - [Videos](https://help.tukios.com/help/videos?hsLang=en#main-content) - [Family Upload Link](https://help.tukios.com/help/videos?hsLang=en#family-upload-link) - [Labels and Jackets](https://help.tukios.com/help/videos?hsLang=en#labels-and-jackets) - [Burn DVD](https://help.tukios.com/help/videos?hsLang=en#burn-dvd) - [Setup Page](https://help.tukios.com/help/videos?hsLang=en#setup-page) - [Themes](https://help.tukios.com/help/videos?hsLang=en#themes) - [Slides Page](https://help.tukios.com/help/videos?hsLang=en#slides-page) - [Music Page](https://help.tukios.com/help/videos?hsLang=en#music-page) - [Video Details Page](https://help.tukios.com/help/videos?hsLang=en#video-details-page) - [Direct Delivery](https://help.tukios.com/help/videos?hsLang=en#direct-delivery) - [Extra Video Tools](https://help.tukios.com/help/videos?hsLang=en#extra-video-tools) - [Placing Tukios Videos on Your Website](https://help.tukios.com/help/videos?hsLang=en#placing-tukios-videos-on-your-website) - [Account Settings](https://help.tukios.com/help/videos?hsLang=en#account-settings) - [Billing](https://help.tukios.com/help/videos?hsLang=en#billing) - [Scanning](https://help.tukios.com/help/videos?hsLang=en#scanning) - [Troubleshooting](https://help.tukios.com/help/videos?hsLang=en#troubleshooting) - [Keepsake Products](https://help.tukios.com/help/videos?hsLang=en#keepsake-products) - [Aftercare](https://help.tukios.com/help/aftercare?hsLang=en) - [Internal Helpdesk](https://help.tukios.com/help/internal-helpdesk?hsLang=en#main-content) - [Videos](https://help.tukios.com/help/internal-helpdesk?hsLang=en#videos) [![Chill listening crop-3](https://help.tukios.com/hs-fs/hubfs/mark-black.png?width=23&height=24&name=mark-black.png "Chill listening crop-3")](http://tukios.com) tukios.com Help Desk Copyright © 2026, Tukios Inc