By opening the top of the scanner, you can clean the sensors on both sides of the machine using a lint-free cloth and cleaning alcohol.
The Fujitsu iX500 is a discontinued product by Fujitsu. They do not support this product anymore. If you are having issues with your scanner, we suggest you update to the Fujitsu iX1600.
Occasionally the ScanSnap scanner needs to be cleaned. This needs to be done when you start to notice lines on the scanned images that don't appear on the originals.
Open up the scanner (there is a button on the ride side that you can pull forward to do this), take a clean, damp cloth, and wipe down the inside of the scanner, especially the white parts.
If you have any other questions, please feel free to email or call us.
support@tukios.com | 801.682.4391