Occasionally the ScanSnap scanner needs to be cleaned. This needs to be done when you start to notice lines on the scanned images that don't appear on the originals.
Open up the scanner (there is a button on the ride side that you can pull forward to do this), take a clean, damp cloth and wipe down the inside of the scanner, especially the white parts.
Here is a video that shows how to clean the scanner.
If you have any other questions, please feel free to email or call us
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