If you're watching a preview and it's freezing up, there are two things to be aware of:

  1. Any freezing or stuttering WILL NOT be in the actual video.
  2. The cause of freezing is normally an internet connection between our servers and yours. This could mean that your internet connection is busy or slow, or that there is an interruption between where we are and where you are.

Either way, it's nothing to be too worried about as the final video is a much higher resolution than the preview. You can always come back and make changes to a video after you have finalized as well.

 

If you have any other questions, please feel free to email or call us

support@tukios.com  |  801.682.4391