What has most likely happened in this situation is that you have been logged into the wrong account. Either someone has accessed our video creator through your website provider or a completely different account.

First, sign out of the account. Click the Menu button in the top left hand corner (the three vertical lines). 

 

Scroll down the list until you see Sign Out. Click Sign Out.

 

This will take you to the Landing page, or Main page. Click Log In at the top right hand side. 

 

Enter the correct Email and Password, then press Login.

 

Potentially the other problem you are experiencing is that you recently changed website providers or use us directly. In that case, we may need to link you accounts together

 

If you have any other questions, please feel free to email or call us

support@tukios.com  |  801.682.4391