The video is not playing on mobile device | tukios

The video is not playing on mobile device

Tukios videos are optimized and built for mobile devices BUT if you for some reason you aren't seeing them from your phone it could be one of these scenarios.

  1. Previews - the live previews that are streamed as they are created are handled differently than the completed video. So when you get to the preview step of the video creation process, if you share that link with the familiy for their approval, it may not work on their mobile device.
  2. Mobile Websites - Some of the funeral website providers have mobile sites that are different from your regular full website. This is most commonly encountered with Batesville sites. The obituaries posted to your mobile site has many of the components of the obituary stripped out. The video falls into this category.
    If the person clicks on the link at the bottom of the page where they can acccess the Full-Site it will then show the video but the site will not be as easy to navigate from a small touch screen. 

If you're having issues with mobile viewing aside from one of these two scenarios, please contact us so we can find a solution for you.

 

If you have any other questions, please feel free to email or call us

support@tukios.com  |  801.682.4391

Updated: 11/21/17